Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. It isn't on during normal use, but turns red if there. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. I've been through the forums and tried all the solutions. 1 then it looks like it has not been updated to the latest firmware. I can connect but there is no internet connection. Hub 5 - flashing red light. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. And put access to hub 5. Your network has been fixed. Tried switching it off for a while and resetting it but the red light still remains. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Turn off old router and everything is working again. 5Gbits/sec Ethernet port for even faster wired connections. Keep us posted on how you get on. on 30-01-2023 11:05. White power light is on and Internet lights are blue. Your Boosters also have a socketHello @amyt2 . on 26-02-2023 13:08. can please look into this. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Ethernet: Indicates the connection to the modem is working. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. 0 provides essential information about the device’s power status. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Hi, my Hub 3 has a solid red light. The Virgin Media Hub is offered as part of its Gig1 broadband package. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. You. If the lights indicate a problem, try the next. Select the option next to Enable Modem Mode. Here is a handy guide to the light on your Hub 5. Make sure all cables coming into and out of the Hub are pushed in firmly. I recently upgraded by bandwidth and a hub 5 arrived today. It will also flash when the Hub is downloading new. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Set up is in modem mode, 2. This worked! Thank you. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Wait for the power light to turn blue, this means your Hub is ready for activation. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Make sure all cables coming into and out of the Hub are pushed in firmly. Hub 5 blinking green base light. In this instance, we'd need to have a technician appointment scheduled for you. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Try a reset as this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. not sure if this is normal or not. If its nor working for you insist that you get the old Hub back and reactivated onto your account. Flashing Green – The router is downloading a software update. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. Have tried resetting the hub but issue persists. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. It means there is an issue with your connections even though the Virgin Hub 4 is on. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Here's what you need to do: Press the lit-up blue button on your Super. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. on 01-12-2022 23:05. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. g. 0 Kudos Reply. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. 1, sign on and put it into modem mode. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Wifi: Indicates the wifi is on and working. Issues are arising on certain devices that will be addressed in firmware updates. I have tried switching it off for a few hours to let it cool down, that made no difference. Support tell me that this is fine and is an indicator of network status in the area. This flashes during set up, and then stays green for 2 minutes when you're done. Options. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Stable Red – Cable connection issue. A flashing red power light signals that there’s an issue that needs addressing. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The router restarts, using your existing settings. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. . Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Please look out for the purple envelope in the top right of the screen. just in the past hour my HUB 4 decided to develop the white light of death. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Any help would be great. When the power light is solid white, it indicates that the hub is on and working correctly. Hi all, I got my service installed on Tuesday and has been working great. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. I have reset the hub by turning it on and off and also by using the pinhole on the back. Checked all connections. . IP of HUB should now be 192. Don’t plug the power cable into a plug socket yet. Red flashing LED means the hub has lost connection with the VM network. If the broadband light is green, your internet connection is working. Super hub - Status lights and control buttons. . I’ve reset the hub and checked all connections countless times and still nothing. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. This light flashes green when the Hub's downloading a software update. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. After it, click on the WPS. Router/WiFi mode is junk, the VM WiFi is totally rubbish. . 0 red light constantly on. On VM's check status page it also shows that there is no service disruptions in my area. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. on 24-07-2022 14:45. • Switch the hub back on at the power. on 07-03-2023 11:57. A red light means an issue with your connections even though the Hub is on. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. The Internet LED will be off when your Hub is connected to the network and can access the internet. on 01-02-2023 00:01. Yellow flashing light on Hub 5. It has five lights which indicate the status of the connection. The Virgin Media Hub 5 is a better router than the Hub 4. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Virgin Media 2. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Solid red: There’s an issue with the Hub 5. Flashing White – Connecting to Virgin Media network. Router/WiFi mode is junk, the VM WiFi is totally rubbish. The other parameters in this section are - channel auto and channel width 20/40 MHz. Options. Thank you so much for your post and welcome to the community forums, it's great to have you here. 1 (192. You can see examples of more lights and what they mean on the Virgin Media. Sorry to hear that you're having concerns with the flashing light on your hub 5. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. This flashes during set up, and then stays green for 2 minutes when you're done. If the light is red, it means there is an issue with your internet connection. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. We do not make commissions. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. You can call it in on 0345-454-1111 or else wait for the forum team. It might flash or change colour when you first turn the Hub on or after a restart. . 1 technology, is designed to power the next-generation of connected devices – including modern. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. The Virgin Media Hub is offered as part of its Gig1 broadband package. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. I even checked the cables and it all appears fine. Options. Turn off the Hub 6. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Use the recommended Deco App to connect the other units to the first. Joining in. . Options. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. 168. Middle –. However, none of my devices can discover any wifi network, neither 2. The honest truth is: no, Virgin WiFi does not have weak security. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. - checked all cables, switches etc for loose connections. 0. Virgin Media customer service can be. These work to boost your WiFi signal, giving you a better connection in every room of your home. These light indicates whether the Super Hub 2 is able to make a wireless connection. We do not make commissions. I’m not really sure what else I can do or what the issue is?! An. Then use the power switch to turn the unit back on. Flashing Red – Updating firmware. 0 has got a constant orange light and our internet is working intermittently. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Solid green: The Hub 5 is powered on and working correctly. 1. If it's still red then you need a replacement hub via a VM engineer. Plug your Hub into the mains. 4GHz. Please report back with the result. Reboot the broadband Hub. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. I’m not really sure what else I can do or what the issue is?! An. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. Wait for the power light to turn blue, this means your Hub is ready for activation. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. street cabinet or omnibox etc. 1 ACCEPTED SOLUTION. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Dave. Types of Booster. Open the computer it was connected to open a browser. We would like to show you a description here but the site won’t allow us. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Find out what all those lights on the front of your Virgin Media Hub mean . Forum; Apps. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Best done from a wired connection. WiFi network (its name will be on your Hub WiFi card – see page 5). Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. All wifi devices will need reconnecting to the best SSID at each location. If I connect anything via the 2. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. The hub will probably need replacing. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 7. Unlike range extenders, mesh networks rely on nodes that act as WiFi. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Further exclusions & legal stuff apply. It usually comes on when you turn on your hub, and it means nothing is wrong. I have switched it off and on and reset it a few times. Options. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. As per installation guide it should be a solid white light, however, it is continously showing an orange light. We've cancelled your technician. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. @shecal to get your Hub 5 into Modem. cdias. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. Not applicable. In router mode, it will be white. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. White power light is on and Internet lights are flashing. The mobile app says that the service around the area is fine. If it's still red then you need a replacement hub via a VM engineer. 5. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. - 5232427Options. 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. the connection - its just an ageing LED fading/failing over time. Sorry to hear you're having concerns with the red light warning on your hub. I don't work for Virgin Media. Off: No phone service or the phone is not connected. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. I rang virgin about it and was told they'd send a pod to try and solve the issue. It should then pulse slowly as it connects to your Hub. Hi there, My Hub 5 has a flashing red light. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. My phone line is connected to the hub since early November. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. 4. 1 Kudo. no activity at all on the LAN ports. 2) Turn off the hub and disconnect any Ethernet cables. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Depending on your area and. Easy to set up, coverage has. Account - Mobile. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I have subsequently tried rebooting it and also resetting it. Wait a few minutes for the Hub to clear its settings and reboot. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. I’m no design expert, but I don’t think LACK of a signal is the best way to show. 3 weeks ago. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0 Kudos. Virgin Phone Switchover. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Power off the Hub 5 as it is already set in. Check out our guide - How to pay my Virgin Media bill. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Power on and set up your new router as per the manufacturers instructions 7. When that’s done, it’ll be online and broadcasting a wireless signal. I've a flashing green light on my hub, no broadband or phone. Speeds seem to be fine too. Everything is still working fine at the moment. This could be caused by a fault in the network or a problem with the customer's equipment. After area broadband outage, hub 3 now just showing red light. Hi there - got a constant very dark orange almost red light on my hub for the last few days. We have a flashing green light, and a solid green WiFi light. For £76 a month this shouldn’t be happening. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. We do not make commissions. Hi I have had the same issue. It also supports the WiFi 6 standard (also known as ax), as well as 2. It continued to flash. Stay safe online. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. 4 - Factory reset the hub again, left the password at default, default. Options. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. I have tried hard and soft resets. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. Hi, First post so please be gentle. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. - Not all support team members are aware of this information when providing assistance. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. 1 - soft reset, powered off and on again with no change. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. If you're worried, flick back to router mode, see what colour it is when it comes back on line. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. and tells you of more local issues down to street cab/ postcode level. I have a Super Hub 3 (white) at the moment. If you see this color, there is no cause for alarm. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If the Base (Power) light is red, the hub may be overheating; if you notice the. Just joined and setup the new hub but it just flashes red. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. BT Home Hub 4 and 5. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Red Light. Now, navigate to the Advanced Settings, then click on Wireless. Different colours mean different things. You can call it in on 0345-454-1111 or else wait for the forum team. 2. This latest future-proof WiFi. 0 GHz. It will have no bearing on any other problems, you need to look elsewhere. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. Stable White – Connected. Anonymous. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. No help from the annoying call centre. Share with friends. Hi daveth2014, thanks for posting and welcome back to our community. Have followed the instructions to the letter on set up and it is not working. Currently we have a solid green light after putting the Hub into modem mode. It can be done, so be insistent when asking. We do not make commissions. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. The Virgin Media Hub 5 light at the front let's you know what. If the light remains green permanently, you need to reset the hub by pressing its factory. 0 Kudos. Let us know and we can go on from there. Mumfordd04. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. No downtime reported in our area either. 1 ACCEPTED SOLUTION. If it flashes red or stays on for more than two minutes, there’s a problem with your internet connection. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. Please report back with the result. Make sure all of your cables are secured properly, and then press the power button. Hello. Don’t plug the power cable into a plug socket yet. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. - pressed reset button for 15 seconds. Up to 3 WiFi Pods if needed. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. on 20-12-2022 21:46. Get the Hub ready by connecting the wires. After many resets the broadband would start again then a few hours/days lose the signal. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802.